Profile
I am a dedicated and adaptable professional with a strong background in community moderation, retail management, and customer service. I thrive in dynamic environments, leveraging my skills to enhance team performance and deliver exceptional customer experiences. My passion for technology and continuous learning drives me to stay ahead of industry trends, ensuring that I can contribute effectively to any project or team I join.
Recent Experience
Assistant Manager
May 2021 – Present
Card Factory • Essex
- Staff supervision and shift leadership
- Stock management and ordering
- Cash handling and store operations
- Customer service and product advice
Redundancy (Pandemic)
Mar 2020 – May 2021
Impacted by national lockdowns at the start of the COVID-19 Pandemic.
Retail Sales Assistant
Sept 2019 – Mar 2020
Hale Vaping • Essex
- Customer sales and product advice
- Stock management and ordering
- Cash handling and store operations
Team Manager
Nov 2018 – Jul 2019
McMullen & Sons • Woodford Green
🏆 McMullen's Bronze Training Award
🎯 100% Mystery Shopper score
🎯 100% Mystery Shopper score
Assistant Manager
Oct 2017 – Aug 2018
Mitchells & Butlers • Farringdon
- Staff management and training
- Sales reporting and stock control
- Opening/closing procedures
Other Experience
Store Manager (2014–'17) Community Moderator (2003–'09)Early career experience focused on store management, hospitality leadership, team supervision, and customer service in busy West End venues.